Nationwide Building Society

Financial Ombudsman decision DRN9394902 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Tue Mar 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

admitted errors and delays in dealing with his mortgage applicationMortgage administration

Nationwide admitted it hadn’t dealt with Mr L’s application as well or as quickly as it should’ve doneComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9394902.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.