Nationwide Building Society

Financial Ombudsman decision DRN9391134 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Dec 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mrs V complains that Nationwide Building Society dealt poorly with her chargeback request.Card dispute or chargeback

I am not persuaded Nationwide handled Mrs V’s enquiries appropriately and its failure to do so caused her inconvenience for which she should be compensated.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9391134.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.