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Tesco Personal Finance Limited
Financial Ombudsman decision DRN9388343 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Aug 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Ms W complains that a timeshare she paid for using her Tesco Personal Finance PLC credit card was misrepresented by the supplierCard dispute or chargeback
Tesco’s handling of Ms W’s complaint could have been better here. I note that it incorrectly maintained that her claim could not be considered, and caused unnecessary delays in getting this matter resolved.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9388343.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.