The Co-operative Bank Plc

Financial Ombudsman decision DRN9384917 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Sep 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr M has complained about what The Co-operative Bank Plc (“Co-op”) did when his card stopped working.Card dispute or chargeback

Co-op initially told him it would take four to eight weeks to resolve his complaint, but it had accepted that it shouldn’t have said that because the complaint was going to be resolved much quicker.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9384917.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.