Santander Cards UK Limited

Financial Ombudsman decision DRN9384607 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1redress stated in the decision

Tue Oct 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Ms N complains about the way Santander Cards UK Limited treated her when she was in financial difficulty and suffering from mental health problems.Treatment in financial difficulty

I see no reason why Santander shouldn’t have been entitled to apply charges to the account before it sold on the debt, in line with the account termsCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9384607.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.