National Westminster Bank Plc

Financial Ombudsman decision DRN9383500 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

NatWest has accepted that Mrs R may have been given misleading information about her account not being able to go overdrawn. It has agreed not to charge any interest or charges relating to this overdraft.Charges and fees

Mrs R complains that National Westminster Bank Plc (NatWest) led her to believe that her account could not go overdrawn, and yet it has allowed it to do so. She is also concerned that NatWest mis-sold the account when it was first opened.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9383500.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.