Barclays Bank Plc
Financial Ombudsman decision DRN9381798 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
If a consumer is in financial difficulties, then we would expect a bank to treat them positively and sympathetically.Treatment in financial difficulty
complains that Barclays Bank Plc (trading as Barclaycard) did not suspend interest on her credit card even though she was experiencing financial difficulties.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9381798.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.