Barclays Bank Plc
Financial Ombudsman decision DRN9381022 Upheld
Upheldoutcome, as published by the Ombudsman
£85redress stated in the decision
Thu Apr 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Barclays hasn’t shared information about Mr and Mrs C’s current account history with the Credit Reference Agencies (CRA’s).Credit file reporting
Mr and Mrs C are unhappy with how Barclays have handled this matter overall.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9381022.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.