Saffron Building Society

Financial Ombudsman decision DRN9375825 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Saffron should also refund the full additional interest paid by Mr and Mrs W to date.Interest and rates

Saffron Building Society hasn’t treated them fairly or reasonably in relation to their buy-to-let mortgages.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9375825.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.