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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN9369096 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Aug 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Credit file reporting
In the Ombudsman’s words
Mr Q complains that Shop Direct Finance Company Limited (trading as Littlewoods) didn’t stop a third party from ordering an item on his account after he asked it to.Unauthorised transaction
He has paid to bring the account up to date but he wants Littlewoods to remove the adverse entries on his credit file.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9369096.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.