Lloyds Bank PLC

Financial Ombudsman decision DRN9360921 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Miss N contacted the bank in June 2012 to say that she was in financial difficulties because of a change in her personal circumstances.Treatment in financial difficulty

Miss N complains about the overdraft charges that Lloyds Bank plc has added to her account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9360921.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.