Paratus AMC Limited
Financial Ombudsman decision DRN9357740 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Mon Jan 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr and Mrs P complain that Paratus AMC Limited hasn’t treated them fairly at the end of their interest only mortgage term.Mortgage administration
Paratus refused to answer that question, saying that it was commercially confidential and a matter for its own judgement.Complaint handling
Rules cited
FCA DISP (Dispute Resolution), Equality Act 2010
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9357740.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.