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Yorkshire Building Society

Financial Ombudsman decision DRN9354602 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Chelsea’s email was misleading for the reasons given by the adjudicator. It didn’t either tell Mr and Mrs S the valuation stated by the valuer or tell them that it affected the LTV.Mortgage administration

Chelsea’s failure to answer basic questions about a more detailed valuation was also poor customer service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9354602.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.