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National Westminster Bank Plc
Financial Ombudsman decision DRN9352684 Upheld
Upheldoutcome, as published by the Ombudsman
£12,277redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
NatWest agreed a loan for a term of 20 years, the first five of which were on an interest only basis but that, when the interest only period ended, it would not lend for a further 15 years as agreed.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9352684.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.