Lowell Financial Ltd

Financial Ombudsman decision DRN9350933 Not upheld

Not upheldoutcome, as published by the Ombudsman

£52redress stated in the decision

Fri Oct 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

Mr W complains about the service he received from Lowell Financial Ltd in its handling of his loan account.Complaint handling

And he says his health situation has resulted in him being particularly badly affected by Lowell’s actions.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9350933.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.