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Lowell Financial Ltd
Legal entity: Lowell Financial Ltd
FCA register status: Authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
Companies House 04558936, incorporated October 2002
93banking decisions
10.8%uphold rate
83not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Credit file reporting | 42 | 6 | 14.3% |
| Complaint handling | 29 | 3 | 10.3% |
| Support for vulnerable customers | 10 | 2 | 20.0% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FOS | 2025-H2 | — | — | — | 138 |
| FOS | 2024-H2 | — | — | — | 102 |
| FOS | 2024-H1 | 16.3% | — | — | 123 |
| FOS | 2023-H2 | 30.0% | — | — | 130 |
| FOS | 2023-H1 | 16.7% | — | — | 85 |
| FOS | 2022-H2 | 13.0% | — | — | 83 |
| FOS | 2022-H1 | 27.8% | — | — | 57 |
| FOS | 2021-H2 | 9.4% | — | — | 74 |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.