HSBC Bank plc

Financial Ombudsman decision DRN9348305 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon May 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Miss M’s complaint is that HSBC Bank Plc unfairly declined her application for a mortgage.Mortgage administration

I was however concerned that HSBC had initially accepted Miss M’s application and issued her a mortgage offer – only to withdraw it a few weeks later.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9348305.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.