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Buckinghamshire Building Society

Financial Ombudsman decision DRN9340913 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mr and Mrs K complain that Buckinghamshire Building Society is charging them an incorrect interest rate on their mortgage.Interest and rates

I appreciate that none of these documents show Mr and Mrs K’s agreement to this collar. However, taken together they are fairly persuasive evidence that since 2008 Mr and Mrs K should have been aware that a minimum interest rate applied.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9340913.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.