Capital One (Europe) plc

Financial Ombudsman decision DRN9339339 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

it says that it has refunded all interest and fees that have been charged as a result of that payment being made.Charges and fees

Miss W complains about the service that she’s received from Capital One (Europe) plc in connection with her credit card account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9339339.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.