Santander UK Plc
Financial Ombudsman decision DRN9328321 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Mar 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Support for vulnerable customers
In the Ombudsman’s words
Mr H complains that Santander UK plc has unfairly applied charges to his account since 2015.Charges and fees
He says he has gambling problems and has suffered with depression and Santander’s actions have made his situation far worse.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9328321.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.