Lloyds Bank PLC

Financial Ombudsman decision DRN9321503 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

She’d paid for the holiday with her debit card. So she asked Lloyds to raise a chargeback.Card dispute or chargeback

She was unhappy about the service Lloyds then gave her because it didn’t let her know what was happening, it lost her documents and she had to resend them, it didn’t take her concerns seriously and it didn’t send her a final response letter.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9321503.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.