National Westminster Bank Plc

Financial Ombudsman decision DRN9320582 Not upheld

Not upheldoutcome, as published by the Ombudsman

£70,000redress stated in the decision

Mon Feb 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

NatWest is under a regulatory obligation to treat customers with financial difficulties positively and sympathetically.Treatment in financial difficulty

Mr W complains that National Westminster Bank Plc (NatWest) have refused to refund charges and interest incurred on his account due to his financial hardship.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9320582.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.