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Provident Personal Credit Limited

Financial Ombudsman decision DRN9312248 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

He also complains that the refund he received for repaying his loans early was not enough.Charges and fees

Mr F complains that Provident Personal Credit Limited did not provide the service it should have done both in terms of collecting his payments and responding to his information requests.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9312248.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.