Virgin Money plc
Financial Ombudsman decision DRN9303778 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Thu Feb 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
Miss C’s unhappy that her credit limit was reduced and a transaction declined on her Virgin Money plc credit cardCharges and fees
apologised that Miss C had to wait 45 minutes on the phone to find out why a transaction had been declinedService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9303778.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.