National Westminster Bank Plc

Financial Ombudsman decision DRN9301733 Not upheld

Not upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates, Credit file reporting

In the Ombudsman’s words

refund charges and interest on the sole accountCharges and fees

refund interest applied to the loanInterest and rates

amend his credit files to reflect the fact that the sole current account should have been closedCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9301733.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.