Loans Direct UK Limited

Financial Ombudsman decision DRN9295400 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Apr 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Miss K complains that Loans Direct UK Limited did not refund her credit broking fee when she asked it to.Charges and fees

Loans Direct has provided extremely poor customer service. It sent a letter which it describes as its “final response” which did not adequately explain the reasons for its stance or even tell Miss K where she could go for help.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9295400.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.