Halifax Limited

Financial Ombudsman decision DRN9294798 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

complaint is about a mortgage account Mr E held with Bank of Scotland plc trading as Halifax until it was recently closed. Mr E complains that Halifax failed properly to explain a recent change in the way it administers mortgage accountMortgage administration

staff were rude to himService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9294798.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.