Santander UK Plc
Financial Ombudsman decision DRN9293240 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Feb 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr J complains that his credit card was declined by Santander UK Plc (Santander) while he was abroad.Card dispute or chargeback
Mr J has also said that Santander didn’t deal with his complaint properly when he called.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9293240.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.