TSB Bank plc

Financial Ombudsman decision DRN9283692 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

her account with TSB Bank Plc was blocked after there was a transfer of funds to the accountFunds blocked or frozen

Miss S says that she wasn’t able to satisfy the bank’s unreasonable requirements, for the block to be removedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9283692.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.