Santander UK Plc
Financial Ombudsman decision DRN9283071 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Sep 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Data and privacy
In the Ombudsman’s words
Miss Q complains that Santander UK Plc has breached the terms and conditions of the direct debit guarantee by making monthly mortgage paymentsMortgage administration
Miss Q also complains that Santander UK Plc has breached the Data Protection Act 1998 by not retaining sufficient information about one of her accounts from 2005 onwards.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9283071.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.