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Erudio Student Loans Limited

Financial Ombudsman decision DRN9280432 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Miss K complains that Erudio Student Loans Limited unfairly added arrears to her loan accounts.Treatment in financial difficulty

I require Erudio Student Loans Limited to put things right by removing the arrears accrued for 2014/2015, treat the accounts as if the deferment had been accepted and to make sure these arrears aren’t reported to the credit reference agencies.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9280432.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.