National Westminster Bank Plc

Financial Ombudsman decision DRN9279402 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue May 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

NatWest has also refunded bank charges on Miss C’s and Mr H’s overdraftCharges and fees

at this point also raised a complaint about poor complaint handlingComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9279402.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.