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MoneyGram International Limited
Financial Ombudsman decision DRN9269682 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Mar 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Miss S and Mr E complain MoneyGram International Limited should have done more to prevent them losing money to fraudsters.APP scam refund refused
the level of service received from MoneyGram once she had complained, could have been better.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9269682.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.