National Westminster Bank Plc

Financial Ombudsman decision DRN9265650 Upheld

Upheldoutcome, as published by the Ombudsman

£525redress stated in the decision

Tue Sep 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

NatWest had reviewed Mr and Mrs N’s account, and now thought it had charged them interest and fees for longer than it should have doneCharges and fees

Mr and Mrs N complain that National Westminster Bank Plc has registered a default and County Court Judgement (“CCJ”) against them.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9265650.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.