Yorkshire Building Society

Financial Ombudsman decision DRN9264783 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Jan 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Data and privacy

In the Ombudsman’s words

Yorkshire insisted that she had to go through its fact finding process so that it could recommend a suitable product.Mortgage administration

She wants this information deleted from Yorkshire’s records and details of with whom it has been shared.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9264783.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.