Firms › Tesco Personal Finance Limited ›
Tesco Personal Finance Limited
Financial Ombudsman decision DRN9262577 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Jan 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Mr B complains that Tesco Personal Finance PLC charged interest after it failed to correctly allocate payments he made towards a credit card debt.Charges and fees
Mr B also complains about the information Tesco gave him when he raised concerns about what had happened.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9262577.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.