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Financial Ombudsman decision DRN9259900 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Feb 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

tried to take a direct debit payment from his account after telling him it wouldn’tCharges and fees

He says he tried repeatedly to do so without successComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9259900.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.