AIB Group (UK) Plc
Financial Ombudsman decision DRN9258577 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Identity checks and access
In the Ombudsman’s words
It also said that if it did not receive the documentation within 28 days, the bank would block all outward payments from his account.Funds blocked or frozen
Mr W complains about the way that AIB Group (UK) Plc (trading as Allied Irish Bank GB) dealt with him when he asked it to update his address details.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9258577.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.