NewDay Ltd

Financial Ombudsman decision DRN9257398 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Mr M complains that NewDay Limited (“NDL”) has retained late payment fees on his store card accountCharges and fees

He is also unhappy that NDL had applied adverse information to his credit file whilst the removal of the late payment fees was being looked into.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9257398.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.