Nationwide Building Society

Financial Ombudsman decision DRN9251887 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Sep 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr J complains that Nationwide Building Society asked him to pay two extra monthly payments for his mortgage when it ended when he’d always paid on time.Mortgage administration

Nationwide sending a letter to Mr J demanding he pay the balance due after he was told it was written off was also poor customer service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9251887.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.