Sainsbury's Bank Plc

Financial Ombudsman decision DRN9248934 Upheld

Upheldoutcome, as published by the Ombudsman

£221redress stated in the decision

Thu Feb 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr W complains that Sainsbury’s Bank Plc wouldn’t refund payments he says he didn’t make using his credit card.Unauthorised transaction

It sent him £45 in vouchers given the delay in it responding to his complaint about not being able to speak to someone about his account on the telephone.Complaint handling

Rules cited

Consumer Credit Act 1974, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9248934.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.