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Barclays Bank Plc

Financial Ombudsman decision DRN9248212 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

I find it made an error and that this was the reason why no mandate was held before payments became due over two years later.Irresponsible lending

Barclays was not prepared to record this date earlier as April 2017 as a gesture of goodwill – so that it would come off his credit record earlier.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9248212.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.