Lloyds Bank PLC

Financial Ombudsman decision DRN9245018 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Aug 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

it wrote to him to say it was closing his accountAccount closed or refused

Mr P complains about how Lloyds Bank PLC reacted to an accusation of fraud against himComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9245018.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.