Lloyds Bank PLC

Financial Ombudsman decision DRN9243803 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Apr 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr C complains that Lloyds Bank PLC will not refund disputed cash withdrawals made on his account.Unauthorised transaction

it also accepted that it had let him down in the way it had dealt with his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9243803.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.