Pepper (UK) Limited
Financial Ombudsman decision DRN9239768 Not upheld
Not upheldoutcome, as published by the Ombudsman
£128redress stated in the decision
Mon Jul 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Pepper has a duty to treat customers in financial hardship fairly.Treatment in financial difficulty
I uphold part of this complaint relating to the application of fees and charges.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9239768.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.