Barclays Bank UK PLC

Financial Ombudsman decision DRN9238714 Not upheld

Not upheldoutcome, as published by the Ombudsman

£12redress stated in the decision

Thu Jul 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Identity checks and access

In the Ombudsman’s words

refund some charges that had been applied to his accountCharges and fees

hadn’t been able to access their Barclaycard App or his online accountIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9238714.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.