Telefonica UK Limited

Financial Ombudsman decision DRN9237639 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Miss B complains that Telefonica UK Limited (trading as O2) is holding her responsible for a loan that she did not take out.Unauthorised transaction

Remove any record of this agreement from Miss B’s credit record.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9237639.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.