Santander UK Plc
Financial Ombudsman decision DRN9234829 Not upheld
Not upheldoutcome, as published by the Ombudsman
£80redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Mrs R complains that Santander UK plc is holding her liable for a transaction which she says she did not make.Unauthorised transaction
It accepted though that she may not have understood that she was taking money from account D and that it had not explained that very well. It offered her £80 in recognition of this and its handling of the complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9234829.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.