Santander UK Plc
Financial Ombudsman decision DRN9230200 Upheld
Upheldoutcome, as published by the Ombudsman
£800redress stated in the decision
Thu Jul 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr and Mrs H’s complaint is about the interest only part of their mortgage account with Santander UK Plc.Mortgage administration
Mr and Mrs H are also unhappy that their proposals to make changes to the mortgage have been declined.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9230200.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.