Erudio Student Loans Limited

Financial Ombudsman decision DRN9225126 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Miss M complains to Erudio Student Loans Limited (Erudio) about the way her loan account had been managed.Treatment in financial difficulty

I direct Erudio Student Loans Limited to remove the remaining arrears that have accrued on Miss M’s loan as a result of the deferral not being processed in September 2013, which as I understand it is £504.48 and to remove any negative entry on Miss M’s credit file as a result of the arrears accruing.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9225126.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.